Keywords that Convert

by Raimundo Campbell on November 17, 2011

in SEO

I hear it time and time again: “I want to rank at the top of Google for this keyword”, and “I only want to rank for these keywords – the rest don’t matter.” It seems that many businesses today believe that ranking for the highest searched, most competitive keywords in their respective industries is the only way to meet their business and website goals.

Sure, broad generic keywords drive thousands of searches, but do these competitive search terms really generate the most website conversions: sales, leads or enquiries?

To start, let’s go through a few examples of both broad keywords, and what SEO practitioners relate to as “long tail keywords” (keywords comprised of three or more words).

Broad Keywords:

  • Chairs
  • Furniture
  • Air conditioner
  • TV
  • Digital cameras

Long Tail Keywords:

  • Buy dining chairs online
  • Cheap furniture online
  • Fujistsu wall mounted air conditioner
  • Samsung 40” lcd TV
  • Canon ixus 1000 HS

This is all good and well, but what does it mean..?

Put yourself in the shoes of a perspective customer. You’re looking to buy a chair for your living room, so where do you start? You’re not yet sure where to buy the chair from, the style of chair, the price you want to pay. To initiate your research, most would agree, Google would be the place to start.

What kind of keywords would this user input to start their research and get some inspiration?

Chair, chairs, stylish furniture, furniture ideas (broad keywords right?)

After some research, the user eventually decides that they want to purchase an “Eames replica wire chair”. As they now know exactly what they are looking for, they now need to find is a retailer that sells this particular product. Now, how would they find this … Google perhaps?

What kind of keyword do you think the user would input to find his or her desired product?

Eames replica wire chair, cheap Eames replica chairs, buy Eames replica chair online (long tail keywords)

Can you see how more specific keywords would drive more qualified visitors? If this user is directed to a website that offers exactly what they are looking for, there is a significantly higher chance of them converting into a paying customer. Whereas broad keywords are often searched by window shoppers who are not exactly sure what they are looking for.

If you are an online retailer, and you want to drive more qualified users to your site, have a think about what kind of keywords YOU would search for when looking to purchase a product online. At the end of the day, it’s a matter of quality vs. quantity. Increasing the number of relevant users who know exactly what they are looking for, will result in higher website conversion rates – and greater success for your business.

One last handy hint: if you’re an online retailer with e-commerce tracking linked up with your Google Analytics, you can have a look to see what keywords have generated the most revenue. What kind of keywords are they – broad or long tail?

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First posted on www.garyng.com.au.

I had a great time at the Ethnic Business Awards at Sydney’s Four Seasons Hotel last Monday! It was a great honour to be recognised as a finalist among the many successful businesses established by migrants to Australia.

For the Small Business category for which we were a finalist, Michael Cejnar of MicroPace took the top prize. I want to congratulate him and all the other finalists.

The only regret I had on the night was that I didn’t say my thank you speech on national TV, as there are some really special people I wanted to thank. So, I’m going to do the next best thing and get them to read it on my blog.

Thank you Joseph Assaf and the Ethnic Business Awards team! – The Ethnic Business Awards promotes multiculturalism and embraces ethnic diversity within Australia. We are a better country for what Joseph Assaf and his team have promoted through the EBA.

Joseph Assaf and Gary Ng
With EBA founder Joseph Assaf

Thank you NAB, Media Sponsors and other Sponsors! – The award would not have been possible without the generous donations of the founding sponsor, NAB, as well as other sponsors for supporting the spirit of this event.

Thank you Grandma and Grandpa! – My Grandma was the person who supported me moving to Australia as a child. If she and my Grandpa had not been willing to take up the burden of taking care of me, I don’t know where I would be right now. I also miss all the yummy food she cooks for me.

Thank you Dad and Mum! – My parents have always been very supportive of everything I do. Because of this, I was able to walk my own path and thrive, knowing that I had their love and support should I ever need it.

Thank you Papa and Mama! – I would not be at the award tonight without my parents in law helping us babysit our 2 boys, Davis and Gavin. They are constantly in the background supporting and helping us every step of the way.

Thank you Doreen for being the forever giving person you are and I love you dearly for it! – Some say behind every successful man there is a woman to support him, and this is so true in my case. My lovely wife Doreen has been like the unsung hero, taking on the strenuous task of looking after our two children and keeping our household running every day. When I see everything that Doreen does, I believe absolutely that being a fulltime mum is harder than going to work!

My wife is amazing!

Thank you to All Past and Present Clients! – E-Web Marketing would not be where we are without the support of our extended family, our clients. The opportunity you give us to help your business grow is what motivates us to jump out of bed each day and give it our all.

Thank you to Everyone at E-Web! – It was my name that was nominated as a finalist, but E-Web Marketing is not a team of one, it is a team of many. We have come a long way through the years to build our company from a home office, to a family of over forty people and an environment that is currently ranked by BRW as the #2 Best Place to Work in Australia. Every single one of you should be very proud of your achievement. This is just the beginning of the journey – the exciting part is when we start to inspire other companies and people to start constructing their work days and work cultures around the vision of Happiness, Success and Fun. We have much work in front of us and I couldn’t ask for a better group of people to be going along for the ride.

Thank you Joshua Hay, it’s time for us to celebrate! – Special mention has to go to Joshua Hay, our COO, who was there at the very beginning and has been an integral part of growing the E-Web vision to where it is now.

I’m looking forward to next year already!

p.s. The award will be aired on SBS2 this Friday (18/11) at 8:30pm

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The latest report from Australian telecoms research firm Telsyte  predicts that the usage of smartphones will grow from the current figure of 8.5 million to 18.5 million over the next four years. To state the obvious, that’s a whopping growth of 10 million users!

Why Building for Mobile Matters

Smartphones

  • By 2013, more people will use mobile phones than PCs to get online
  • Mobile searches have quadrupled since 2010
  • 71% of users expect a mobile site to load as fast as a desktop site
  • 57% of consumers would not recommend a business with a bad mobile site
  • 40% of users will turn to a competitor’s site after a bad mobile experienceE-Web Marketing's Mobile Site
  • 95% of smartphone users have searched for local information. Of this 95%, 90% will act within 24 hours
  • 50% of mobile searches lead to purchase

Source: http://www.howtogomo.com

Depending on the nature of a business, this is set to increase both the traffic and revenue generated by consumers who use their smartphone as a primary mobile device. With million of users already on mobile devices, Go Mo  (a Google initiative) has been launched to prepare your businesses site to be more pocket friendly.

Find Out How Your Site Appears to Your Customers!

One of the features of Go Mo is to find out how mobile friendly your existing site is based on the nature of your business and factors including site speed, text size and visibility of contact information. The feature also generates a free report available for download with advice and best mobile practices for building your site for the web.

So really the only question you should be asking yourself is: have you created a site for mobile devices for your business yet?

 

 

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The Geographic Performance Report allows you to look at your campaign’s performance in different geographic regions. You can access it in the Google AdWords interface under the Dimensions tab.

You can break down the report data by Country, Region and Town/City. You can also customise the information you want to see for each region: Impressions, Click Though Rate, Clicks, Conversions, etc.

How to use the report information

The Geographic Performance Report is used to understand which regions are performing well against your campaign objectives. These may be number of conversions, cost-per-conversion, number of impressions, or various other metrics. For instance, the Geographic Performance Report may show that the high cost-per-conversion for specific regions is increasing your campaign’s overall cost-per-conversion. If a campain goal is to keep your conversion costs as low as possible, you can then make an informed decision to exclude these regions.

Let’s look at this example in more detail. Say your campaign is spending most of the budget in NSW, but Queensland has a much lower cost per conversion. In this case, you may want to create a separate campaign for Queensland and allocate it as much budget as possible.

When to use the report information

The Geographic Performance Report can be most valuable when:

  • You have well-structured accounts
  • Your products/offerings are geo-specific
  • Your account targets a single location that drives high traffic at an inefficient cost per conversion

While not a core report within AdWords, the Geographic Performance Report can still be very useful, specifically for geo-focused accounts and/or more mature accounts looking for additional optimisation.

However, using this report should not take priority over basic AdWords best practices, such as improving ad Quality Scores, improving CTR, or optimising your landing pages. Once you have the fundamentals down, the Geographic Performance Report will become much more valuable.

 

Please leave a comment if you have any questions about the report, or about AdWords in general. I’d love to help you out with the answers!

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Google Business Photos

On top of map directions, static photos, videos and street views for business listings, Google have rolled out interactive 360 degree views inside business locations.

Users browsing street view in Google Maps will be able to come off the streets and get a virtual tour of the interior of your location. For example, users looking for the perfect ambient environment for a restaurant or hotel will be able to tour dining areas, private function rooms, hotel facilities and outdoor areas with the ability to zoom in and out on your unique selling points. This will be extremely beneficial for potential customers in the research phase of the decision making process – and extremely beneficial to you as well, if you have great photos to show off to them!

From the Google Business photos FAQ page:

What are the benefits of requesting a photo shoot of my business?

Just as you can’t judge a book by its cover, you can’t always judge a business by its exterior. Interior photographs and panoramic imagery are a great way to show potential customers what your business is really like. By enhancing your Place page, business photos will help showcase your business to potential customers.

Check out the interior 360 degree tour of Sydney Indoor Climbing Gym and their great use of Business Photos with their vertigo inducing rock climbing walls:


View Larger Map

While this feature is still relatively new, there is no doubt that this will play a part in Google SERPs. And with the speed that Google innovates, you can bet it will be sooner rather than later. Combined with improving the search results for “freshness”, getting your business photos added to your Google Place page will probably improve its ranking potential, since Google favours Place pages that are 100% complete.

All businesses in Australian Capital cities are eligible to register their business for free photos taken by Google photographers using street view technology. To register, simply fill out the online form from Google Maps. For more insight, here’s a short video by Google on the benefits of Business Photos:

This is a great opportunity to showcase your business and differentiate yourself from your competitors. And watch this space for E-Web Marketing’s Business Photos!

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A recent post on Mashable listed “You Can’t Have Search Without Social” as a best practice for SEO.

However, the post only had a small, quite vague paragraph about the subject. This reflects a common trend: social media is often mentioned as important to SEO, but rarely do writers go into the nitty gritty as to why and how – so social media is still regarded by most people as less important than other SEO methods such as keyword optimisation and linkbuilding.

So let’s break it down to see how this whole “You can’t have search without social” thing works. I’ll explain why things such as links from social networks, re-Tweets and other social activity can directly impact keyword rankings – and show you the proof.

The Tweet that started it all

The proof is in the Tweets

A very nice article by SEOMoz showed the power that one tweet can produce.  One tweet, re-tweeted, and then re-tweeted, saw them ranking for ”Beginner’s Guide” – a very general term, and not easy to rank for – on spot 4 within the first day!

Studies have shown that posts with 10 or more tweets are usually ranking on the first page for less competitive to moderately competitive terms.

Google knows all

Google crawls various social media websites and profiles in an attempt to make connections between them – your Facebook friends may affect your Google rankings, even though you haven’t linked your Facebook with any Google services. It can then find connections several layers deep, and use them to customise your search results. If your contacts are ‘Liking’ content related to a subject, product or service, then the person or company that produced it will be considered more authoratitive because it has been validated by your social group.

Leveraging social power for SEO

Powerful contacts make powerful allies. Finding influential people is the key. Whether it be on Twitter, Facebook, Google+, LinkedIn, or their own personal blog, these are the people you want to be getting social with. Soliciting content from these people can give you social proof. If a rockstar in your industry shares your content or mentions you to his or her network, this will usually result in it being reshared on multiple Facebook, Twitter and Google+ pages, thus growing lots more links to you.

Like and Share buttons

To make it easy for others to be social with you, you should always embed Facebook Likes and shares, and Google+1s onto whatever content you produce. While you may only get a small percentage of readers socially engaging with your content, this is free branding and backlinks.

 

Auto-Submitters

To make it easy for you to share your content with as wide an audience as possible, use tools like onlyWire to post to all your synced accounts at once, saving you from having to re-post things on multiple platforms.

A few more best practices

Some extra bonus wisdom, condensed from an excellent post at Natural Search Blog:

  • Indirect Process Of Link Building

Basically, if you are popular, users will follow your links, and link back to you.

  • Update Your Social Media Properties

Connecting your website or blog with your social media profiles can mean that your accounts receive constant updates without all the hard work of having to repost the information many times.

  • Avoid spam

Spam can be a double-edged sword.  It can temporarily fool the SERPs, if you are careful, but your reputation and branding with real people will be forever destroyed.  Tread lightly.

  •  Engage With Your Community

There is more to social media than just posting quality content - you need to interact with others, comment or promote different blogs and social media profiles, and become an authorative presence in your field.

  •  Share Selflessly
If you just give what everyone already knows, no-one will come to you for information.  If you give away some of your secrets, you will become the place people come for information, and it will repay you many times over.

Go forth and share 

With search engines taking social media and social proofing more seriously everyday, getting your content shared is more important than ever. Spreading data across several networks and platforms can bring in the necessary social branding you need, but only if the reputation you garner is actually meaningful to your followers. With so much content out there competing for attention, you need to be sure you’re creating something that people want to share.

I hope that this post has cleared up the why and how of social media as it relates to linkbuilding and SEO. If you think I missed something, or have any other questions, please let me know in the comments below. Thanks for reading!

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Google Analytics TransitionOver the last 6 months, Google has slowly added features to the new version of Google Analytics, and after finally allowing users to export report files into PDF format, there aren’t many arguments left for staying with the old version.

The question on the minds of many frequent users has been: When do I make the switch? Well, Google is here to make the decision easier for you, by announcing that “…the old Google Analytics interface as well as all existing scheduled emails will be sunset starting in January 2012.”

That’s right, January 2012 is when the transition will happen, leaving you with around 3 months to get up to scratch with the newer interface and its great features.

Not caught up with all the features? Below we have compiled the recent additions to will bring you up to speed:

These convenient visualisations of the Visitor Path report make it much easier to segment user behaviour and optimise the visitor experience.

This allows you to track events without it affecting the bounce rate of the targeted page.

SSL visits will be differentiated in Google Analytics (as well as other web analytics tools), although visits will continue to be counted as ‘organic’.

We found an ideal test case to see the new functionality in action. Especially interesting if you’re a fan of the Undercover Boss Australia TV series.

We have never been able to see if a user came through multiple channels before making a purchase, or submitting an enquiry… but now we can!

As long as you have added the +1 button ability to your website then you should automatically have access to the stats on its usage.

We now have two new reports to play with: Mobile Overview and Devices Report.

For more articles visit here and for the latest information, follow the Google Analytics Official Blog.

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If an SEO consultant from 2005 were to suddenly jump forward to today, he would be totally shocked by the changes in Google’s search engine algorithm and the number of factors which affect SEO rankings (and probably become unemployed too!).

One of the biggest shocks for our time-travelling consultant might be that meta descriptions have no effect on search engine rankings anymore. Meta descriptions, the snippets which appear in every result on the SERPs, were once a vital component in search engine rankings. Google and other search engines have since stripped meta descriptions of any relevance as a ranking factor.

But does that mean meta descriptions are not important anymore? Definitely NOT! In fact, it would not take long for a true SEO consultant to realise that the basics haven’t changed: Meta descriptions are just as important as ever.

A meta description is your organic text ad

A meta description is a brief description about your website. Search engines usually scrape the content of the meta descriptions and use them as display snippets.

Meta Description Snippet
Meta Descriptions serve as compelling sales copies

A study  published by El profesional de la Información in Jul 2010 has found that users generally focus more on the snippets than anything else on the SERPs. With this said, a meta description acts as your organic text ad. A well written description can act as a compelling call to action and potentially increase your clickthrough rate.

Writing a meta description is easy, but writing THAT meta description which gives you more clickthroughs and boosted enquiries takes more time and care. The digital marketing specialists at E-Web Marketing have created a few gazillion meta descriptions in our time, so we have a few tips to share about writing effective snippet copy. Before that, though, there are a few fundamentals you need to know. So let’s get back to basics!

What you need to know about meta descriptions

1. You need to express yourself in 156 characters. Be concise and to the point. Whatever is written after the 156 character limit gets cut off. So will Google take a hammer to your website if you exceed the character limit? Well not really, but it just doesn’t look good to have a call to action or phone number cut off half way.

2. Your meta descriptions do not always appear. Sometimes you might spend countless hours writing that killer meta description only to have Google disregard your meta tag and scrape something else from your page. This is totally normal. Google reserves the right to use whatever text on your website it deems most relevant to a particular search query.

3. Sometimes it is OK to have no meta descriptions at all. Your website might have thousands of pages, generate content by the hour. It is sometimes impossible to write unique meta descriptions for every page unless you generate them dynamically. But if you leave the meta tag blank, search engines will always crawl the page and show the most relevant snippet to the searcher anyway. Whether to leave your organic text ad to the mercy of Googlebot is up to you.

4. Duplicates are bad. Using the same meta descriptions on various page of your website confuses search engines. Essentially, this means you are telling the search engines that all your pages are about the same thing, which is most likely not the case.

 Ok, so how do I write THAT meta description?

There are 3 components in writing a meta description. Namely, the keyword, the copy and the call to action.

1. The Keyword

This is pretty straightforward – you’ll always want the keyword you are targeting to appear in your meta descriptions. When searchers see the keyword they’ve typed appear in the snippet, they are much more likely to click through. Not to mention that Google and other search engines bold the keywords that match a search query.

Bolding of meta descriptions

When keywords match queries, they catch the searcher's attention

2. The Copy

There are several ways to write a compelling meta description. Which method you use would depend on factors such as your industry, your target audience, and your position in the market.

Provide product/service information. This is probably the most common among all techniques. Providing a clear and concise summary of the products and services you are offering can help searchers understand your product and increase clickthroughs.

Google meta description

Google's no nonsense description

State your unique selling point.  What unique features does your product or service have? This might be a money back guarantee, cheapest prices or innovative technology. You might even use your meta descriptions as a promotional platform by offering seasonal discounts. How about adding a promotional code to your meta description?

Apple is not only good at creating unique products, but also good at writing meta descriptions that promotes their USP:

Apple's meta description

Apple's meta description states the features of its newest iPhone

 

What’s in it for me? Your customers are looking for answers. Sometimes these answers are obvious. A person searching for a light bulb needs to replace, well, a light bulb. Sometimes it requires more thinking. A person searching for SEO might say they want no.1 rankings, but ultimately they are looking for increased traffic and market reach. If you can communicate directly to the searcher’s desire, you have a greater chance of earning their visit.

For more information on buyer intention studies, I suggest you read Buyology: Truth and Lies about How We Buy, a compelling book on what influences purchasing decisions.

3. Call to Action

This is simply a trigger to call your customers to action. Examples include:

  • A phone number: “Speak to us on 1300 785 122″
  • “Get a FREE quote”
  • “Ask our experts today”

And finally….a  little quiz

It seems that Apple forgot to write a meta description for its iPad. How about helping them create a compelling organic text ad, and sharing it with us here?

iPad Meta Description

Suggest a compelling organic text ad for iPad!

While you’re crafting THAT meta description for Apple, think about what will best work for a unique product such as iPad? Is merely providing a product description enough, or should you state its unique features? Should you consider the buyer’s intention and communicate directly to the buyer?
Good luck, we look forward to reading your results!

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PageRank Update – again!

by Matthew Forzan on November 8, 2011

in SEO

Originally posted on 

Google PageRank

For those who pay attention, many have noticed that Google’s PageRank has once again updated with changes being seen across the web. It seems to have happened at the end of last month as I can’t seem to find any pages on my own sites being effected that were created in November. Most of the web properties that I own have either gone up or remained the same, suggesting that the update was quite dramatic.

It was only about a month ago that Google changed their lookup URL which left webmasters stressing for hours wondering what happened to their PageRank.

This is the 4th PageRank update for 2011 with the first being seen in June, the second late June/early July, the 3rd in August and the 4th today. Google still claims that PR is no longer heavily weighted in the ranking algorithm, however it remains an important metric to monitor in the world of SEO.

What changes have you noticed? PR? Rankings? Let me know!

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It’s about time! Google+ is now accepting businesses, brands and any non-human entity to join its social network. This should be available to everyone within the next two or three days. For business owners, this will open up additional exposure and opportunities to promote your business online.

Once you establish your business page (this can be done here), you are provided with many options for customising it. These include sharing photos, videos, links and any other interesting content publicly. It also allows you to grow a community by making it easy for people to find and recommend your page.

Create a business page on Google Plus

 

 

 

 

 

Google+ also recommends you add a link on your website to your new Google+ page, and provides a badge that you can use for this.

Google+ Badge Icon

Local businesses are engaging

Local Google+ pages are more engaging than many other types of web pages. They have features that allow customers to easily connect with that business’s physical location. For example, local pages include a map of the business’s location and feature its address, phone number and hours of operation. Local pages also share the functionality of other Google+ pages – you can create and manage circles, start and join hangouts, and share content like posts and photos.

Keep in mind that Google Places and Google+ information remains unconnected – you’ll need to set up each service separately.

+1 is a numbers game

You can bet on the fact Google will be counting the number of +1 votes you have, as well as noting the number of people in your circles. This information may someday be used in its algorithm as a factor for determining a quality business.

plus_one_counts

Major differences between Google+ business pages and Google+ profiles

  • Pages can be made for a variety of different entities, whereas profiles can only be made for individual people.
  • Pages can’t add people to circles unless the person adds or mentions the page first.
  • The default privacy setting for elements on pages is public.
  • Pages have the +1 button.
  • Pages can’t +1 other pages, nor can they +1 stuff on the web.
  • Pages can’t play games.
  • Pages don’t have the option to share to ‘Extended circles’.
  • Pages don’t receive notifications via email, text or in the Google bar.
  • Pages can’t hangout on a mobile device.
  • Local pages have special fields that help people find the business’ physical location.

This is another chapter for Google as they continue to explore the social media realm. It could be a good investment for you to have your page set up by a social media specialist, as this will maximise the exposure and communication it can generate from your customers and potential customers.

Please watch the video below from Google for more information.

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